The legal aid hotline has been established within the framework of the Project "Strengthening legal aid for the poor and vulnerable groups", funded by the World Bank through the Japan Social Development Fund (JSDP). It purposes is to receive and provide information on legal aid nationwide, and to enhance public access to legal aid services, particularly for those entitled to free legal aid under the law.
According to the Department of Legal Dissemination, Education and Legal Aid, the operation of the hotline is one of the important steps in the digital transformation of the justice sector, aiming to ensure that all citizens can access justice in a fair, transparent, and more convenient manner.
For the initial phase, the hotline is being piloted with decentralized handling in two provinces, Dien Bien and Lao Cai, and may later be considered for expansion nationwide.
The Department of Legal Dissemination, Education and Legal Aid will continue to coordinate with relevant units, technology experts, and the State Legal Aid Centers to complete and expand the scope of application, aiming to ensure that all citizens can easily access free, effective, and safe legal aid services.
To enhance public accessibility, the Department of Legal Dissemination, Education and Legal Aid recommends that the State Legal Aid Centers actively promote the hotline number through their information channels, ensuring that citizens are aware of and can use it when needed.
Hotline number: 1800.1233, toll-free.
Scope of operation: Receiving and providing information on legal aid nationwide; pilot decentralized implementation in Dien Bien and Lao Cai provinces.
Daily operating hours: 8:00 a.m. - 5:00 p.m. (Monday - Friday, excluding public holidays and Lunar New Year).
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