Issuance of Directive 24 on implementing technological solutions associated with population data, identification, and electronic authentication

Accordingly, the Government sets the goal that by October 2025, 100% of domestic airports will have completed the implementation of passenger check-in procedures using only VNeID. This is not merely a technical change but also an important step forward in the national digital transformation journey—a journey in which every citizen is at the center.

In Directive 24, the Prime Minister stated: “Citizens are not required to submit or present originals or copies of papers and documents that have already been integrated into VNeID when they have presented the corresponding information from VNeID.” This is a strong affirmation that technology must go hand in hand with convenience, and that digital transformation cannot stop at slogans but must truly remove invisible barriers.

Directive 24 is an official commitment, setting forth the requirement of transparency to fully implement the principle of single window, single data. This is not merely a matter of procedures but a matter of trust: the people’s trust in the State, the administrative system’s trust in technological capacity, and the trust that the country can operate a more modern and streamlined administration.

Directive 24 also requires ministries, sectors, and localities to review procedures, amend documents, and upgrade infrastructure. Ultimately, technology is only a tool; people are the key. Without training and enforcement, biometric scanners or the VNeID application can easily be left "gathering dust". The solution here is not simply purchasing more equipment but renewing working methods, creating a new civil service culture: viewing citizens as the subjects to be served and convenience for the people as the criterion for evaluation.

In the aviation sector, the application of biometrics is an inevitable step. Major international airports have long implemented it, and Vietnam cannot lag behind. The synchronized rollout in October demonstrates the Government and the Prime Minister’s determination to “say no to refusals, no to difficulties, and no to saying yes without action”. However, to sustain this, airlines and airport authorities must join the effort: from staff training to ensuring stable operational infrastructure and absolute data security. No one wants to miss a flight just because the system “freezes.”

Another factor no less important is communication with the people. Anything new always requires time to become familiar and to adapt. Citizens will ask: “What if the app malfunctions?”, “What if the phone is lost?”, “What if the network is unstable?” These questions are by no means trivial but are, in fact, real tests. For success, the competent authorities must provide clear explanations and offer contingency plans so that people can feel assured in using the system.

Directive 24 also serves to promote online public services. When data are integrated and VNeID becomes the sole “digital identity,” procedures such as applying for birth certificates, paying taxes, and receiving medical care will become simpler. This is the ultimate objective: building a digital administration in which citizens need only a single identity to go everywhere and complete all procedures.

Directive 24 is not merely an administrative document. It is a reminder that digital transformation is not just about technology but about changing the way the State serves its people. From small matters such as boarding documents and driver’s licenses to larger procedures, everything must be directed toward convenience, transparency, and efficiency.

Chỉ thị 24

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Chỉ thị 24

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